The Audio Pages

Thank you for taking the time to respond. Normally I will respond to e-mails within a few days, but sometimes it may take longer. If it seems that I have forgotten you - probably not, it just means that things are a little hectic. I typically get about 30 or more e-mails each day, and yours is no more or less important than any other.

PLEASE BE CONSIDERATE: I regularly get e-mail from people using anti-spamming services. This is fine, but don't expect a response, since these services just throw my replies away. Please advise me in your e-mail that you are using one of these services, and provide a real e-mail address - preferably at the beginning of the e-mail rather than at the very end where I might not see it. It is very frustrating to compose a reply, and later discover that it cannot be delivered. It is a waste of time that I can do without.

As you can tell from the STOP image below and some of the comments, I continue to have a lot of e-mail problems. Apart from stinking spam, one of the biggest issues I have (ongoing) is irritating questions where people are too lazy to look up the information for themselves.

E-Mail Policies - Please READ!
Yes. All of it!

• ESP is not a free information service. Limited support only is available to those who do not purchase PCBs.
  
  
• Microsoft Word documents may simply be returned to you - probably with an unkind comment. I don't like Word, it is dangerous, has large file sizes and is generally annoying. If you must send me images, they should be GIF (line drawings) or JPEG (photos). Please don't send large attachments without asking me first!
  
  
• I am happy to answer questions about my own projects and articles, but I will not be drawn into lengthy exchanges if you build something and cannot make it work (especially if you make your own board). In 99.9% of cases where a circuit does not work you have made a wiring mistake.
  
  It is extremely difficult to diagnose faults remotely, so if you are not sure of your ability to build a project - don't. All schematics where a PCB is available work - period! If yours does not, then the mistake is yours, not mine. See the troubleshooting guides (Part 1 and Part 2) before contacting me.
  
  
• Before asking questions, read the FAQ page, and check that the articles don't have the info you need. In many cases, I am asked questions that are fully explained on the pages. Visit the main index for access to all the information available on this site, and the pricelist for all available PCBs and prices.
  
  
• I will not attempt to give answers to questions about stuff you find from links or elsewhere. Contact the owner of the site (or the manufacturer for commercial products) for more information. If the owner of the site doesn't want to co-operate or answer your questions, it's still not my problem.
  
  
• Consider posting your question on the ESP Forum rather than sending an e-mail. Others may be able to spend more time to help you with your questions.
  
  
• Do not ask me to endorse (or otherwise) 'Brand X' of anything - cables, amps, speakers etc, because I will not do so. Refer to the disclaimer and other comments relating to the naming, endorsing, or bagging of any product by name or model.
  
  
• I reply to most e-mails. If you do not get an answer, the e-mail address you (or your e-mail client) supplied was wrong, or your e-mail service may have problems. There may also be a spam blocker in place - be warned - I will only try to e-mail you once, if my attempt is blocked I will not try again.
  
  
• In some cases, your question or request was such that I will simply delete it. I regularly receive e-mails that are a blatant attempt to obtain something either free or by deception. If you send me an e-mail like that, I will delete it without a second thought.
  
  
• If your e-mail looks like spam, my spam filter(s) will delete it. Make sure that you include a sensible subject line, and if at all possible, avoid using free e-mail services (especially Yahoo! and its ilk).
  
  
• Please make sure that the following are included ...
  • Your name (it is extremely inconsiderate to send mail with no name, other than a "reply to" name that is often incorrect).
  • Your e-mail address (one that works!).
  • Proper English (no 'SMS speak' or other stupid abbreviations). If u cnt b bthrd typng yr req in full, I cnt b bthrd tryng 2 dcod it. If your primary language is other than English, just do your best. Most apologies from non-English speakers are redundant - their command of our language is better than some who speak nothing else! (true!)

If this is not correct, please set at least the date correctly, as any e-mail that appears "old" may not get a reply in a timely manner (if at all).

Cheers,
Rod

If Javascript is not enabled, the only way to send me an e-mail is to (manually!) copy the address below - it is an image to prevent stinking spammers from harvesting my address! Otherwise, click on the appropriate link.

For general questions ...	Rod Elliott
For site problems ...	WebMaster

Elliott Sound Products
PO Box 233
Thornleigh, NSW 2120
Australia

While a post office address with no street address is often considered a sign that there is something fishy, I only provide the PO box number because my business is based from my home. This provides me with a little privacy. For the same reason, I do not provide my phone number. If you do wish to call me, just send an email and a few details, and I'll tell you the number. There are no secrets

To verify ESP's Australian Business Number (ABN 77 069 281 668) please click here for the details (Australian Government website).